CX Discussion: Baking a Delicious Customer Experience Cake
CX Community of Interest leader Brian Whittaker hosts another interview with a customer experience difference-maker in the federal government.
This week, Brian talks with Lashanda Hodge, Director of CX at the GSA's Centers of Excellence. They discuss Lashanda's path to her current position, the challenges and opportunities of customer experience in the wake of a global pandemic, and the strategies and techniques she uses to promote CX transformations in the federal government.
The GSA's Centers for Excellence: https://coe.gsa.gov/
Lashanda Hodge's LinkedIn: https://www.linkedin.com/in/lashandahodge/
Brian Whittaker's LinkedIn: https://www.linkedin.com/in/bwhtt/
Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on Twitter @ACTIAC or visit http://www.actiac.org.
Disclaimer: the content and artwork of this podcast are the property of its owner and are not affiliated with nor endorsed by Audiotrails.