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CX Discussion: Baking a Delicious Customer Experience Cake

The Buzz with ACT-IAC

31min

CX Community of Interest leader Brian Whittaker hosts another interview with a customer experience difference-maker in the federal government.

This week, Brian talks with Lashanda Hodge, Director of CX at the GSA's Centers of Excellence. They discuss Lashanda's path to her current position, the challenges and opportunities of customer experience in the wake of a global pandemic, and the strategies and techniques she uses to promote CX transformations in the federal government.

The GSA's Centers for Excellence: https://coe.gsa.gov/

Lashanda Hodge's LinkedIn: https://www.linkedin.com/in/lashandahodge/

Brian Whittaker's LinkedIn: https://www.linkedin.com/in/bwhtt/

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